Black Butterfly Bath & Body Return Policy

1. Obtain an approved RP reference # within 96 hours from your delivery date by contacting our Customer Service department at (512)673-3126 or emailing us at gloria@shopblackbutterfly.com. Products cannot be returned without a RP reference number that is provided at the discretion of your Black Butterfly representative.

Your item must be returned in its original package within 7 business days from the date of receiving your RP reference #.

• Refunds will be processed based on the original form of payment.
• We will then credit the card originally used to make your purchase.
• Approved Returns will be processed within 7-10 business days from the date we receive your items and return them to inventory. 

2. Mail your returned item to:

Black Butterfly Bath & Body
6711 Meadow Lake Blvd
Austin, TX. 78744

3. Include in your package your tracking# and a signed letter stating

the reason for your return along with the original receipt.

Due to the nature of these products, Fragrance Oils & all Bath & Body products cannot be returned. Further, merchandise that has been worn, used or altered will not be accepted for return as well.

All items are subject to a 10% restocking fee,

this will be deducted from your refund.

We do not offer exchanges.